CRISIScall® provides a range of expert solutions that help in the preparation for and recovery from a trauma. These solutions are the result of over 20 years experience in assisting organisations in the aftermath of international, national and local disasters. CRISIScall® has supported organisations in a range of sectors including financial, retail, oil, chemical and transport.
Day to day involvement with terrorist attacks, deaths of employees and assaults on staff have helped ICAS shape a unique pre and post trauma service for organisations. The service promotes resilience and education for employees prior to an incident and facilitates stabilisation and natural recovery after a trauma.
Our experience has informed us all that organisations affected by crisis have many pressing concerns, which must be addressed with near immediacy. Rapidly compounding issues compete for resources and management attention at a time when the full picture of events is only emerging. All priorities seem urgent, and the organisations established patterns of delegation and execution might be severely hampered by the circumstances of the crisis.
The CRISIScall® services are ready to be activated and deployed on demand; they have been specifically developed to place the best practices of crisis response and incident management systems at the disposal of organisations as they begin to deal with the impact of the event.
The ‘people’ issues of a workplace crisis begin to emerge immediately, the actions and communication of senior managers in the ‘Golden Hour’ after a crisis set a lasting tenor. While the most critical steps may seem deceptively simple in retrospect, it is surprisingly difficult for most organisations to ensure their timely and systematic deployment in the chaos of the immediate situation.
CRISIScall® services ensure that organisations receive the support needed to implement and sustain effective response to their staff needs from the very first moments of a crisis and follow through with effective ‘stepped care’ approaches to assistance throughout the resolution and recovery process.
At CRISIScall®, services are informed by evidence from scientific study and practical experience, to yield the most effective and cost efficient approaches to meeting the needs of the organisation and its personnel. The objectives being to enhance employee perceptions of organisational responsiveness, minimising time and talent lost, and optimising return to full productivity.
A Cargo plane from an International freight company, crashed in Germany, killing its three crew. A call was received early morning to inform ICAS of the incident. An ICAS consultant based in the UK was immediately assigned as incident manager and assessed the situation in detail with the organisation. It was agreed for the following services to be activated:-
The incident manager in the UK remained in 24-hour contact with the organisation's incident manager in order to assess and review the trauma support over the first few critical days. In the weeks after the incident, requests for further trauma support were made. These included offering individual trauma counselling for HR staff who had been in regular contact with distressed families; and organising for a trauma consultant to escort the bereaved families to the site of the crash in order to assist the families with the process of repatriation.
All staff and families involved in this incident were encouraged to utilise the EAP services over the forthcoming weeks and months.
The CRISIScall® Consultant maintained contact with the company over the weeks and months following the incident and provided advice and information on the recovery processes for managers, staff and their families.
What our clients say...
"We have been very pleased with the service offered by ICAS. It is a great service to be able to offer staff and the take-up has been good."
Some of our clients...
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