Employee Assistance Programmes (EAP)
AXA ICAS is one of Europe's leading EAP providers. Each programme provides regular utilisation reports, analysis and key organisational data benchmarked by industry sector. Programmes include:
- 24 hour freephone access
- Telephone counselling
- LifeManagement™ - work/life services on a broad range of issues including family care, legal and financial concerns
- Face to face counselling
- Online therapy
- Dedicated account consultancy
- Promotion and marketing materials
- Benchmarked Management Information
- Risk assessment feedback
AXA ICAS EAPs are supported by an extensive range of marketing materials designed to assist organisations in promoting the service to its employees. This includes leaflets and wallet cards, posters, deskdrops, factsheets and regular topical information updates. All materials can be tailored to the individual needs of your organisation.*
AXA ICAS also provides an innovative and interactive CD Rom which shows a series of Briefing videos explaining the service but allowing employees to view in their own time at their desk or at home. The CD can be networked or uploaded to a company intranet allowing a much wider communication of the benefits of the EAP than usual.
AXA ICAS programmes can be enhanced by incorporating any of the following services:
wellbeingworks®
EAPs are evolving rapidly with much greater emphasis now being placed on health and well-being. AXA ICAS can incorporate wellbeingworks®, our online healthy lifestyle and health risk assessment module into your EAP to create an Employee Wellbeing Programme.
Online EAP - ICASxtra
ICASxtra has been designed so that the information relevant to the majority of EAP enquiries can be accessed quickly and easily, without having to pick up the phone. The information presented is easy to understand, visually attractive and engaging. There are downloadable tools and guides to help employees navigate their way through the circumstances they are facing as well as a handy search facility.
For organisations wishing to fulfil their Duty of Care obligations without the commitment of a full EAP we are able to provide the following services:
Personal Support Lines
PSL programmes offer access to a single core component, which is described below, professionally managed by AXA ICAS. However, the programme can be tailored to meet further specific requirements - we will be happy to assist you.
An AXA ICAS managed PSL offers:
- Telephone Counselling
- Implementation Services
- Limited Account Consultancy
- Management Information
Employee Support Helplines
An Employee Support Helpline supports and improves the performance of organisations by helping the employees deal with their personal and work-related problems and challenges earlier and more effectively.
A typical AXA ICAS Employee Support Helpline programme includes:
- 24 hour Freephone access
- Telephone counselling
- LifeManagement™ service
- International access
- Family cover
- Utilisation reports
- Designated AXA ICAS Account Consultant
* There may be a small charge for bespoke promotional materials.