international offices

Trauma Support Contracts - CRISIScall®

It is well documented that those organisations who prepared well for a crisis, responded and recovered more productively than those who did not. Furthermore that those organisations who communicated with genuine sensitivity and compassion retained their shareholder value after a crisis compared with those who failed to communicate.

Formal contracts with organisations enable ICAS to understand the potential threats and risks to business and staff. We are then in a position to review existing emergency plans and include the human dimension based on compassion, common sense and continuity.

This involves:

  • Consultancy to ensure understanding of the organisation's culture and history.
  • Review and alignment of existing policies and communication of CRISIScall® services and activation protocols.
  • Identifying requirements and delivering pre-trauma training for HR, managers and security staff.
  • Agreeing on appropriate response times for on-site consultants when a trauma occurs.
  • Establishing protocols for the continuation of post-trauma support to staff, customers and the general public in the aftermath of a trauma.

Trauma support comprises the following principal aspects:

  • Stabilisation - ICAS trauma consultants provide practical support and guidance to both the crisis management teams and staff in the immediate aftermath of an incident.
  • Assessment - Certain staff will be particularly vulnerable to intense post trauma reactions. ICAS proactively monitors and assesses the recovery process of all affected staff in the immediate, short and long term.
  • Treatment - During this phase ICAS will identify staff at risk, or who have developed, disorders as a consequence of the trauma and will offer a range of evidence based treatments (e.g. cognitive behavioural treatment).

ICAS Trauma support provides clients with:

  • Guaranteed same day response.
  • 24 hour telephone consultancy support for managers, HR, security staff.
  • Dedicated ICAS Incident Manager.
  • UK or overseas deployment.
  • Full incident reporting.

Other services are available depending on the nature and scope of the incident. These are usually negotiated and priced separately and can include:

  • Major Incident Management
  • Reception Centres Services
  • Emergency Telephone Response Centre
  • Simulations and exercises
  • Telephone helplines

What our clients say...

"ICAS offers a quick, confidential and effective service to our employees enabling them to access a range of information and specialist support. We believe it fits well with our overall approach to employee benefits and services which help to make us an employer of choice."
Solvay