international offices

Ad Hoc Employee Support

For organisations without the safety net of an EAP, who need to offer support to their employees as and when the need arises, AXA ICAS provides the FIRSTcall® service.

FIRSTcall® is an immediate, cost effective employee support and counselling referral service for organisations that prefer to maintain an involvement in the support process.

Accessed by telephone whenever the need arises, FIRSTcall® is often used by Human Resources and Occupational Health professionals as well as those in general managerial positions.

Knowing your employees are being assisted by the experienced team of AXA ICAS professionals allows you to free up your own resources and focus on your core business.

FIRSTcall® can help you through the process of managing issues such as:

  • Poor timekeeping
  • Irritability
  • Lack of concentration
  • Fatigue
  • Erratic behaviour
  • Inaccurate self assessment
  • Lack of confidence
  • Physical changes
  • Absenteeism
  • Tearfulness


Some of the frequent situations presented to FIRSTcall® include:

  • Bereavement
  • Substance abuse
  • Financial matters
  • Stress
  • Fitness
  • Work changes
  • Traumatic incidents
  • Relationship issues
  • Bullying
  • Absence

What our clients say...

"Our employees utilise all aspects of the services and give us excellent feedback."
Frontier Economics Ltd