international offices

Employee Assistance Programmes

The AXA ICAS Employee Assistance Programme offers unparalleled levels of customer relationship management.

EAPs are proven to reduce sickness absence and increase productivity. Recent studies have demonstrated return to work outcomes of between 65% and 80% for employees using the AXA ICAS EAP. This provides your organisation with a tangible return on investment.

We do this better than other providers because:

  • unique case management protocols
  • allow us to handle cases more effectively
  • so we carefully record and analyse data
  • and demonstrate reduced absenteeism

By taking a focused approach with those employees who are out of work through illness when they use the programme, AXA ICAS is able to show that EAP intervention results in a shortening of the duration of sickness absence.

Our Sickness Absence approach to EAP delivery is key to the organisational cost savings AXA ICAS is able to show, based on your actual experience not on subjective conclusions.

The service in brief

24hour, 365 day freephone and online access for all your employees and their dependants to unlimited support and resources delivered by our own in-house teams of experts, including:

  • Telephone counselling with professionally qualified counsellors
  • Contracted telephone counselling available as an alternative to face to face counselling
  • Work-life services (LifeManagement™) offering legal, financial, debt, consumer, familycare support
  • Online EAP resource for user friendly access to information on a wide range of topics
  • Professional face to face counselling across the UK, with up to 5 sessions per case
  • Off-site individual specialist trauma counselling following personal or group-affected incidents
  • Manager Coaching, by telephone, to develop soft-skills and support difficult employee initiatives
  • Option to include wellbeingworks® online Health Risk Assessment tool and accompanying, comprehensive health and well-being portal
  • Service implementation, launch guidance and marketing materials, including a CD-Rom to assist orientation briefings to staff, and ongoing regular promotion to keep the programme 'alive'
  • Comprehensive MIS, incorporating regular statistical reports, annual Behavioural Risk Review with strategic recommendations, and access to the online ICASxtra MIS portal
  • Dedicated Account Consultant, and team, to manage and evolve your contract on a day to day basis.

What our clients say...

"We are proud to offer this confidential service to our employees."
Skanska UK Plc