ICAS has grown into one of the world’s leading providers of employee support and well-being services.
ICAS owns and operates businesses in the UK, South Africa and Spain and offers access to its network of providers and affiliates covering over 30 countries in six continents. Together they deliver services in English and local languages 24 hours a day, 365 days a year.
ICAS provides companies and organisations, across all industry sectors, with assistance and support on a broad range of behavioural and practical issues affecting an employee’s ability to perform their best at work. This includes assistance in managing stress, improving attendance and developing people.
ICAS leads the field in crisis management support and has unparalleled experience of dealing with critical incidents and large scale disasters throughout the world. By adhering to the same clinical and account management protocols in all offices, clients receive a consistent and highly professional standard of service from wherever in the world they make contact. This also allows organisations to benchmark employee performance indicators across multiple sites or borders, and act accordingly.
ICAS directly supports over 1.5 million employees in over 900 companies worldwide.
Our services include:
ICAS has been providing a broad range of direct support services to employees since 1987. These are tailored to meet the exact needs of organisations and will differ in terms of access arrangements, referral procedures, breadth of service and pricing models. Services are available for a wide variety of populations, ranging from the entire workforce to employees on international assignments.
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Our experience of assisting private and public sector organisations in the aftermath of critical incidents and large-scale disasters has helped us develop a unique crisis management service offering. Our programmes are grouped into three broad categories of pre incident planning and training, crisis management response actuation, and follow-up services.
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ICAS provides a national Occupational Health service through Work Medical Direct (WMD), which was acquired in June 2006. WMD offer independent medical advice and assessment through highly qualified and professional Occupational Health Physicians, with offices throughout the country. With sickness absence costs continuing to increase WMD provide an outcome focused service for companies looking to proactively manage absent employees.
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Our people development programmes focus on key personal and behavioural issues to enhance the productivity and performance of employees. From highly specialised and individual interventions for key managers and executives to group based programmes for staff and leadership development, ICAS consultants and trainers are committed to helping organisations protect their investment in people.
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The management of mental health-related long term sickness absence is a major challenge to organisations everywhere. ICAS supports customers through a specialist team of consultants by providing solutions in the area of policy development and audit as well as in training of managers and provision of health awareness programmes for all staff. Our unique Fitness for Work and Functional Capacity Assessments complete the range in ICAS' absence management services. With our new Occupational Health capability ICAS is able to provide a total absence management solution for your business.
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In countries throughout the world organisations are obliged increasingly to address their health and safety responsibilities with regard to the total wellbeing of staff. ICAS provides a range of solutions aimed at measurement and qualification of stress and compliance with workplace legislation and standards. Our training targets both management, for the key part they play in minimising risks to their people, as well as staff.
What our clients say...
"ICAS provide an excellent professional service to all our employees - totally confidential and thoroughly competent."
Some of our clients...
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